Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Data category

Data We Collect

We may collect identification and contact details, order and inquiry content, uploaded image files, file specifications, consultation details, payment-related records, collection preferences, and technical data such as device, browser, and usage information. Where users submit artwork or print files, we process the information contained in those files to review resolution, crop, and production requirements.

The categories of data collected depend on how users interact with the website and studio services.

Collection source

How We Collect Data

We receive personal data directly from users through file uploads, email, consultation requests, and order-related communications. We also obtain limited technical data automatically when the website is used, and we may generate internal records from preflight review, proof approval, production status, and collection arrangements.

Information comes from direct submissions, service communications, and automated website interactions.

Cookie type

Types of Cookies

We may use session cookies to support navigation and form handling, persistent cookies to remember preferences, and analytics or similar cookies to understand site performance and usage patterns. Cookies may also support security, load balancing, and basic service functionality. We do not rely on cookies to collect more information than is needed for those purposes.

Cookie use is limited to standard website functions and basic measurement where enabled.

User control

Cookie Controls

Users may manage cookies through their browser controls, including blocking or deleting cookies already stored on a device. Some website functions may not operate correctly if certain cookies are disabled. Where the site uses cookies that are not strictly necessary, users may be able to adjust those settings through the browser or other available controls.

Browser settings and device tools can be used to limit non-essential cookies.

Processing purpose

How We Use Data

We use personal data to respond to inquiries, review uploaded files, confirm print specifications, prepare quotes, manage proof approval, produce and package orders, arrange collection, process payments, maintain records, improve website performance, and comply with legal obligations. We may also use technical data to secure the website, prevent abuse, and troubleshoot service issues.

Processing is limited to purposes connected with the website, orders, and studio administration.

Sharing partners

Service Providers

We may share personal data with service providers that support website hosting, communications, file handling, payment processing, analytics, and studio operations. These parties may process data only for the services they provide to us and are expected to use appropriate confidentiality and security measures.

Operational recipients are used only to support the services described in this policy.

Legal basis

Legal Disclosures

We may disclose personal data when required to comply with a legal obligation, court order, regulatory request, or similar lawful process. We may also share information when necessary to establish, exercise, or defend legal claims, protect our rights, or address fraud, security, or misuse concerns.

Legal disclosures are limited to what is necessary for compliance or defense of rights.

Privacy email

contact@carrottextballoon.click

Telephone

+55 11 96420-9906

Mailing address

Cajuru, 775, 82970-010, Curitiba

Privacy contact

contact@carrottextballoon.click

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of incomplete or inaccurate information, deletion where permitted, restriction of certain processing, and confirmation of whether their data is being processed. Some requests may be limited where we must retain information for legal, contractual, or operational reasons.

Available rights may vary according to the legal basis and the type of information involved.

Requests

How to Make a Request

To exercise a privacy right, a person should provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to verify identity or clarify the scope of the request before responding. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are reviewed before action is taken to protect the security of personal data.

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage orders, complete production, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or restrict it in accordance with our internal retention practices and applicable law.

Retention depends on the purpose for which the information was collected and any legal recordkeeping duty.

Policy Updates

When this policy is updated, the revised version will apply from the date it is posted or otherwise made available. If a change materially affects how we process personal data, we will take reasonable steps to provide notice through the website or other appropriate communication channels.

We may revise this policy to reflect operational, legal, or technical changes.